Terms & Conditions — qr789 Platform Agreement

These Terms and Conditions ("Terms") govern the relationship between qr789 ("the Company," "we," "us," "our") and any individual ("Player," "you," "your") who registers for, accesses, or uses any product or service offered through the qr789 platform, including but not limited to the online casino, live dealer games, slot machines, fishing arcade games, and sports betting services.

Your use of the qr789 platform constitutes unconditional acceptance of these Terms. Acceptance is confirmed at the point of account registration and is reaffirmed each time you log in to your account. If you are accessing qr789 on behalf of another person, you represent and warrant that you have their authority to bind them to these Terms.

These Terms are supplemented by the qr789 Privacy Policy, Responsible Gaming Policy, and any game-specific rules or promotional terms published on the platform. In the event of any conflict between these Terms and supplementary documents, these Terms shall prevail unless expressly stated otherwise.

To register and maintain a qr789 account, you must satisfy all of the following eligibility criteria at the time of registration and at all times during which your account remains active:

• You must be at least 21 years of age. qr789 does not permit persons under the age of 21 to register, deposit funds, or participate in any gaming activity on the platform. Age verification documentation will be requested before any withdrawal is processed.
• You must be acting as an individual in your personal capacity. Corporate accounts and accounts operated on behalf of third parties are not permitted.
• You must be legally permitted to participate in online gaming activities under the laws applicable to your jurisdiction. It is your sole responsibility to determine whether online gaming is lawful in your location before using the qr789 platform.
• You must not be a current employee, contractor, director, or agent of qr789, nor an immediate family member of any such person.
• You must not have previously had a qr789 account that was suspended or closed due to a breach of these Terms.
• You must not be subject to a self-exclusion order, whether imposed by qr789 directly or by any responsible gaming authority recognised by qr789's licensing body.

qr789 reserves the right to request proof of eligibility from any player at any time. Failure to provide satisfactory documentation within a reasonable period may result in account suspension and the withholding of pending withdrawals pending investigation.

Each player may hold only one account on the qr789 platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, phone numbers, payment methods, or device configurations — constitutes a material breach of these Terms and will result in the permanent closure of all associated accounts and the forfeiture of any balances held therein.

When registering your account, you agree to provide accurate, current, and complete information. This includes your legal full name, date of birth, residential address, valid Pakistani mobile number (for JazzCash or EasyPaisa verification, where applicable), and a valid email address. You must notify qr789 promptly of any changes to your registered details.

qr789 reserves the right to refuse any account registration without providing a reason, at its sole discretion. Accounts created using false or misleading information will be closed immediately upon discovery, and any funds deposited under such circumstances are subject to forfeiture where permitted by applicable law.

qr789 operates a Know Your Customer ("KYC") process in accordance with its obligations under its international gaming licence. All players are required to complete identity verification before their first withdrawal is processed. In some cases, qr789 may request verification documents earlier — for example, following a large deposit, unusual account activity, or as part of a routine compliance review.

Acceptable identity verification documents include, but are not limited to:

• Pakistani National Identity Card (CNIC) — front and back
• Valid Pakistani passport — photograph and data pages
• Driver's licence issued by a Pakistani provincial authority

Proof of address may be required in addition to identity documents. Acceptable proof-of-address documents include a recent utility bill, bank statement, or official correspondence issued within the preceding three months and bearing your name and residential address.

Where payment has been made via JazzCash or EasyPaisa, qr789 may also require confirmation that the mobile wallet account used for deposit is registered in your own name, in accordance with the wallet provider's own KYC requirements.

Withdrawal requests will not be processed until KYC verification is complete. qr789 aims to complete the review of submitted documents within two business days. Players will be notified of the outcome via the email address registered to their account.

qr789 accepts deposits in Pakistani Rupees (PKR) via the following methods: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, and selected cryptocurrency networks. All deposits must be made from a payment method registered in your own name. qr789 does not accept deposits from third-party payment sources.

Deposits made via JazzCash and EasyPaisa are typically credited to your qr789 account balance within seconds of confirmation by the wallet provider. Bank transfers may take between 15 minutes and two hours depending on the processing time of the sending institution. Cryptocurrency deposits are credited following the required number of network confirmations for the relevant blockchain.

qr789 does not charge any platform-side fee on deposits. However, your payment provider may apply their own transaction charges, over which qr789 has no control and for which it accepts no liability.

• Minimum deposit: As displayed in the qr789 cashier at the time of transaction, denominated in PKR.
• Maximum deposit: Subject to the limits displayed in the cashier and any additional limits applied by your payment provider.
• Currency: All account balances and transactions are conducted in PKR unless the player has selected an alternative currency during account registration.

qr789 reserves the right to reject any deposit or to return funds to the originating payment method where there is reason to believe the deposit is connected to fraudulent activity, money laundering, or a breach of these Terms.

Withdrawal requests may be submitted at any time via the qr789 cashier, subject to the following conditions being met: (a) the player's KYC verification is complete; (b) any active wagering requirements attached to bonus funds have been fulfilled; and (c) the withdrawal request meets the minimum withdrawal amount displayed in the cashier at the time of the request.

qr789 processes withdrawal requests to JazzCash and EasyPaisa accounts within a target timeframe of five minutes for verified accounts. Bank transfer withdrawals to HBL, UBL, and Meezan Bank are processed within one to four hours during standard business hours. Processing times may be extended in cases where additional verification is required or during periods of high withdrawal volume.

Withdrawals will be returned to the same payment method used for the qualifying deposit wherever technically possible. qr789 reserves the right to require withdrawal via an alternative method in accordance with its anti-money-laundering obligations.

qr789 reserves the right to delay or withhold any withdrawal pending satisfactory completion of identity verification, source-of-funds checks, or investigation of potential terms violations. Players will be informed of any such delay and given a reasonable opportunity to provide the requested documentation.

qr789 offers a range of bonuses and promotional offers to eligible players, including but not limited to welcome deposit bonuses, reload bonuses, free spins, cashback offers, and PSL cricket betting promotions. All bonuses are subject to the specific terms published alongside the relevant promotion, which form part of these Terms by incorporation.

The following general conditions apply to all qr789 bonuses unless expressly stated otherwise in the specific promotion terms:

• Bonus funds must be wagered the number of times specified in the promotion terms before any withdrawal of bonus-derived winnings is permitted.
• Only one bonus may be active on a player account at any time. Players must opt in to each bonus individually; bonuses are not applied automatically unless expressly stated.
• Wagering contributions vary by game type. Slot games typically contribute 100% toward wagering requirements. Live dealer games, table games, and sports betting may contribute at a reduced rate as specified in the promotion terms.
• A maximum withdrawal limit may apply to winnings derived from bonus funds. This limit will be stated in the specific promotion terms.
• Bonuses are valid for the time period stated in the promotion. Any unwagered bonus funds and associated winnings will be forfeited upon expiry of the bonus period.
• qr789 reserves the right to withdraw, modify, or cancel any bonus offer at any time. Where a bonus is cancelled while a player has an active wagering requirement, qr789 will provide reasonable notice and a fair resolution.

Any attempt to abuse the qr789 bonus system — including opening multiple accounts to claim bonuses repeatedly, hedging bets to meet wagering requirements without genuine gaming risk, or coordinating bonus claims with other players — constitutes a material breach of these Terms and will result in the forfeiture of the relevant bonus and associated winnings, and may result in permanent account closure.

All casino games available on the qr789 platform are supplied by licensed third-party game providers including, but not limited to, Evolution Gaming and Pragmatic Play. Each game operates according to its own published rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing wagers.

All Random Number Generator ("RNG") games on the qr789 platform are independently tested and certified to ensure that outcomes are random and that published Return to Player ("RTP") percentages are accurate. Live dealer games are conducted by trained human dealers in real-time from licensed studio facilities and are subject to the rules of the specific game variant in play.

In the event of a technical malfunction during a game session — including server errors, disconnections, or software failures — qr789's system logs will be used to determine the correct resolution. Where a game result cannot be verified due to a technical fault, the affected wager will be voided and the staked amount returned to the player's account balance. Winnings generated as a direct result of a software malfunction or error will not be paid.

Disputes regarding game outcomes must be submitted to qr789 support within 30 days of the relevant game session. qr789 will investigate all legitimate disputes and provide a written response within 10 business days.

The following conduct is strictly prohibited on the qr789 platform. Engagement in any prohibited conduct will result in immediate account suspension, forfeiture of balances where applicable, and may be reported to relevant authorities:

• Opening or operating more than one qr789 account simultaneously or at any time
• Providing false, misleading, or fraudulent information during registration or KYC verification
• Using stolen, borrowed, or unauthorised payment methods to fund a qr789 account
• Engaging in any form of collusion with other players, whether in live poker, live dealer games, or sports betting markets
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the qr789 platform in place of genuine human play
• Exploiting software errors, game glitches, or pricing mistakes to generate artificial winnings
• Attempting to launder money or process proceeds of crime through the qr789 platform
• Engaging in chargebacks or payment reversals after withdrawing winnings or using deposited funds for gaming
• Threatening, abusing, or harassing qr789 support staff or other players
• Attempting to circumvent self-exclusion measures by creating new accounts or using another person's account

qr789 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions
• Failure to complete KYC verification within a reasonable time following a request
• Reasonable suspicion of fraudulent activity, money laundering, or collusion
• A player's request for self-exclusion under qr789's Responsible Gaming Policy
• A court order, regulatory directive, or instruction from a licensing authority
• Extended account inactivity (accounts with a zero balance that have been inactive for 12 or more consecutive months)

Where an account is closed due to a proven breach of these Terms, qr789 reserves the right to withhold any outstanding balance pending the outcome of any investigation or recovery process. Where an account is closed for any other reason, any verified real-money balance (excluding bonus funds) will be returned to the player via their registered payment method within a reasonable timeframe.

Players who wish to voluntarily close their qr789 account may do so by contacting the support team via live chat. Voluntary closure requests will be processed within two business days.

qr789 is committed to providing a safe and responsible gaming environment for all players. The following responsible gaming tools are available to every registered player and can be accessed at any time through the account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you may deposit into your qr789 account. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Configure automatic reminders and session duration limits to help manage the time spent on the platform.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours, 7 days, 30 days, or 90 days). Your account will be inaccessible for the selected duration and the period cannot be shortened once activated.
• Self-Exclusion: Permanently exclude yourself from the qr789 platform. Self-exclusion is irrevocable for a minimum period of six months. qr789 will not send promotional communications to self-excluded players.

qr789 actively monitors player behaviour for indicators of problem gambling. Where such indicators are identified, qr789 may contact the player with information about responsible gaming resources, impose temporary account restrictions, or in serious cases, initiate a self-exclusion on the player's behalf in accordance with its licensing obligations.

All content on the qr789 platform — including but not limited to software, text, graphics, logos, game assets, user interface elements, and trademarks — is the intellectual property of qr789 or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the qr789 platform solely for personal, non-commercial gaming purposes. This licence does not permit you to: copy, reproduce, or distribute any platform content; reverse-engineer any qr789 software; use qr789 branding or trademarks without written permission; or create derivative works based on any qr789 content.

Any unauthorised use of qr789 intellectual property will result in immediate account termination and may give rise to legal action.

To the maximum extent permitted by applicable law, qr789's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12-month period immediately preceding the event giving rise to the claim.

qr789 shall not be liable for any indirect, incidental, consequential, or punitive losses, including but not limited to: loss of profits or winnings; loss of data; loss of goodwill; business interruption; or any other intangible loss, whether arising in contract, tort, or otherwise, even if qr789 has been advised of the possibility of such losses.

qr789 does not warrant that the platform will be available without interruption or error at all times. Scheduled and unscheduled maintenance may result in temporary service unavailability. qr789 will endeavour to provide advance notice of scheduled maintenance where reasonably practicable.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other matter that cannot be excluded or limited under applicable law.

qr789 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering a qr789 account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by qr789 is used for the purposes of account management, payment processing, KYC verification, fraud prevention, responsible gaming compliance, and — where you have opted in — marketing communications. qr789 does not sell personal data to third parties. Data is shared with licensed third-party service providers only to the extent necessary to operate the platform and fulfil qr789's regulatory obligations.

For full details of how your data is collected, used, stored, and protected, please review the qr789 Privacy Policy.

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which qr789 holds its international gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through the qr789 internal complaints procedure shall be referred to the dispute resolution body designated by qr789's licensing authority.

Before initiating any formal dispute resolution process, players are required to submit a written complaint to qr789 support via live chat or the registered support email address. qr789 will acknowledge receipt of the complaint within two business days and provide a final written response within 10 business days. If the player remains unsatisfied with qr789's response, they may escalate the matter to the applicable dispute resolution body.

Nothing in this clause prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

qr789 reserves the right to modify these Terms and Conditions at any time. Where changes are material — that is, where they affect players' rights or obligations in a significant way — qr789 will provide at least 14 days' advance notice by publishing the updated Terms on the platform and, where reasonably practicable, notifying players via the email address registered to their account.

Your continued use of the qr789 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may close your account by contacting support.

Minor amendments — such as corrections to typographical errors, clarifications that do not change the substance of any clause, or updates required by regulatory changes — may be made without advance notice and will take effect immediately upon publication.

If you have any questions about these Terms and Conditions, or if you wish to submit a complaint, you may contact the qr789 support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the qr789 platform
• Email: [email protected] (plain text — not a clickable link)

qr789 support agents are available around the clock and are familiar with the specific needs and context of Pakistani players, including payment queries related to JazzCash, EasyPaisa, and Pakistani bank transfers. Response times via live chat are typically under two minutes during normal operating hours.